Deposit credit terms
- Requests in this direction are processed manually during the operators’ working hours.
- You can obtain the payment details in the support chat; they are valid for 20 minutes from the moment they are provided.
Payout terms
- The exchange process is handled manually and takes from 5 to 60 minutes.
- Payouts are made only during the service’s working hours.
- In case of a high volume of requests, the exchange process may take longer.
- In extremely rare and exceptional cases, caused by delays in the banking systems of the sending or receiving banks, the exchange may be completed within a period of up to 72 business banking hours.
*For the “Personal Bank Account” and “MONO (PERS) Bank Account” directions, there is a separate exchange direction. If you select this bank in another direction, the rate will be automatically recalculated according to the current rate. For clarification, please contact the operator via chat or the website’s email. Other banks are operating normally.