Key Concepts:
- Exchange — the transfer of assets between the user’s and the service’s accounts.
Exchange service — software placed on the Internet that facilitates the exchange of assets.
User — a person using the service, including those who send assets to the service’s accounts for exchange, either intentionally or by mistake.
Assets — a term in these rules that denotes digital or fiat currencies, including cash national currencies, tokens, and coins.
Request — an electronic request from the client to perform an asset exchange, submitted on the service’s website.
Time-out — the period during which the user must transfer assets to the service’s accounts to complete the exchange operation.
Unaccounted funds — assets deposited into the service’s accounts that were not reflected in the request, as well as assets that were transferred without creating a request on the service’s website.
Return — the process of returning assets or unaccounted funds from the service’s accounts to the user’s account.
Return Rules:
1. These rules establish the procedure and conditions for returning assets to users by the service, including commission fees charged for the return procedure. These rules are an integral part of the service agreement.
2. The return is made within the amount not exceeding the asset sent by the client for exchange to the service’s accounts.
3. The return request must be sent from the email address specified when submitting the request.
4. When the service performs the return, a commission is deducted from the amount of the asset returned to the user.
5. The commission rates deducted by the service for returns as provided in these rules:
5.1.1. For bank transactions in the Ukrainian national currency (UAH), the commission is 3% of the return amount plus 5 hryvnias.
5.1.2. For payment systems (any) such as Perfect Money, Payeer, Advanced Cash, the commission is 2% of the payment amount, plus the systеm’s transfer fee.
5.1.3.
When returning cryptocurrency, the commission is calculated based on the exchange rate. Note that there are special rules for returning cryptocurrency payments. All incoming payments related to requests are fixed in USDT on the exchange we use. In case of impossibility to perform the exchange, you can demand the return of the USDT received during the sale, minus 1% and a fixed commission for withdrawal from the exchange.
Note that the specified commissions are mandatory and are deducted when returning assets. The user agrees to these commissions and takes them into account when submitting the exchange request.
Also, it is important to note that the service reserves the right to make changes to the current asset return policy. In case of changes, the service will notify users of the new conditions and commissions applicable to asset returns.
5.1.4. For other types of assets and currencies, the commission will be calculated according to the accepted practice and conditions of the exchange. The user will be notified of the commission applied to the specific return before confirming the request.
5.2. The commissions specified in section 8.1 are deducted from the amount of the returned assets. This means that when performing the return, the user will receive the amount of assets reduced by the corresponding commission.
5.3. The service has the right to change the commission rates without prior notice to users. In case of changes to the commissions applicable to asset returns, the service will notify users of the new conditions, and the changed commissions will be applied to future asset returns.
5.4. The user agrees to the applied commissions when submitting the exchange request and confirms that they are familiar with the asset return policy and agree to its terms.
6. The service is obliged:
6.1. Return the assets sent by the user to the account if the exchange did not take place due to technical reasons (tariff failure, failure of the banking systеm during the sending of funds), as well as for reasons related to problems in the client’s details; communication with another settlement procedure to the client’s account is impossible, it is assumed that the user’s account has not been credited with assets from the service.
7. The service has the right:
7.1. Not to return assets until the user contacts the service with a request for return. According to these rules, without the user’s request to the support service, the service will not take any actions to return the assets.
7.2. Not to refund payment systеm commissions when performing the return.
7.3. The return is made from the moment the user requests the return of crypto assets by sending a message to the official email address with the address and desire to receive the return. The return of funds is made within 24 hours after receiving the request from the client.
7.4. To charge a commission for returning unaccounted funds, which is specified in point 5.
7.5. To charge the commission specified in point 5 for the return in case of impossibility to perform the exchange operation due to reasons independent of the service, including cases where the service cannot transfer assets to a blocked or restricted user account or when the exchange cannot be completed because the user violated the site’s rules when creating the request.
7.6. To charge the commission specified in point 5 for the return if the request was canceled due to a time-out (in case the user sent assets to the service’s accounts after canceling the request and demands their return).
7.7. According to point 8.2 of these rules, not to pay additional commissions to the user.
8. Special Conditions:
8.1. The assets subject to return are stored for no more than 6 months from the date of submitting the request and transferring funds to the service’s accounts.
8.2. The service does not use the assets subject to return for commercial purposes and does not derive investment or any other profit from them.
We strongly recommend that our users pay special attention to studying the rules for returning assets and the commissions charged by our service before submitting an exchange request. In case of questions or the need for additional clarification, the user can always contact our support service, which can be started in a separate window in the bottom right corner of the site.
We strive to make the return process as transparent and reliable as possible for each user, and these rules play a key role in providing high-quality service and meeting the needs of our clients.
