Dear Clients.

We would like to inform you that all exchange requests submitted during non-working hours of the operator will be processed during the working hours of the operator or the next day from 10:00 (UTC+3). This means that all your requests sent outside of business hours will be processed the morning of the next business day. We thank you for choosing our services and cooperation, and strive to make your experience with us as satisfactory as possible.

Best wishes!

Attention! AML checks are performed for all cryptocurrency transactions. If funds are received with high risk (more than 70%), they will be frozen by the exchange and additional verification of the client will be required. Funds from the GARANTEX, CommEX , Capitalist exchange are not accepted; if submitted, they may be subject to review indefinitely. There may also be problems with funds received from cryptocurrency casinos such as Primedice and 1xBit. Please note this when making an exchange

After payment, depending on the type of exchange, we recommend that you view the status of your order in your personal account.

Order statuses:

  • New ” – the order has been created, but you have not gone to the payment page in the payment systеm;
  • Waiting for confirmation from the merchant ” – the order has been created, but we have not yet received payment for it;
  • Checking out ” – the order will be executed after checking by the operator (this happens if the amount or invoice in the order does not coincide with the real amount or the payment account);
  • Paid ” – the order has been paid, payment has been received to us and payment will be made in the near future;
  • Completed ” – the request has been completed, the funds have been sent to your specified details for receiving funds;
  • Deleted ” – the order is canceled, unpaid orders are canceled automatically 15 minutes after creation;
  • Waiting for confirmation from the autopayment module ” – waiting for confirmation of payment on request;
  • Auto payment error ” – we were unable to pay money on the request. After this status, you should contact support to find out the cause of the error;
  • Incorrect ” – an error in payment for the application.
Operator offline
19.03.2024, 09:10