All incoming deposits are subject to mandatory AML/KYC verification. Transactions assigned a high risk level may be temporarily suspended for additional review. The service does not accept payments from sanctioned or restricted platforms.
Before creating an order, you may check your address for AML compliance.
Deposit crediting conditions
- Deposit crediting is processed automatically.
- The exchange rate is окончательно fixed after 2 network confirmations are received and the transaction is credited.
Payout terms
- The exchange process is handled manually and takes to 180 minutes.
- Payouts are made only during the service’s working hours.
- In case of a high volume of requests, the exchange process may take longer.
- In extremely rare and exceptional cases, caused by delays in the banking systems of the sending or receiving banks, the exchange may be completed within a period of up to 72 business banking hours.
*For payments via WISE USA, we have a separate exchange direction. If you have provided details for sending WISE to the USA, your order will be suspended until we receive all the necessary payment details and will be recalculated according to the current rate for this direction.
For clarification of the details, please contact our support chat and we will be happy to assist you.