WM.Money FAQ

1. Is registration on your website required?

No, registration is not required. However, if you register on our service, you will be able to participate in the referral program.

2. Do I need to enter a real email when submitting an exchange request?

Yes. In case of errors in the request, changes to details, or any actions with the request, it is necessary to send the inquiry from the email used to submit the request.

3. Operating hours of the electronic currency exchanger

Requests are processed automatically and semi-automatically 24/7/365.

Support hours: Mon-Sun 10:00 – 22:00.

If you have questions regarding an exchange, contact us via online chat or send an email.

4. How to make an exchange on your website?

Select the exchange direction and fill out an exchange request. Click the "Exchange" button and follow the instructions displayed in the confirmation window.

If you have any questions during the exchange process, contact an operator via online support chat.

5. I forgot my account password, how can I recover it?

To recover your password, contact our support team via the "Feedback" section.

6. Is it possible to request a refund for a completed exchange?

A completed request is irreversible; funds for such a request cannot be refunded.

If the operation is not completed, your money will be returned minus the payment system fee.

7. What bonuses are available for regular clients?

Every registered user who performs an exchange participates in the cumulative discount program.

After reaching stages of the loyalty program, you receive a coefficient that applies to a more favorable exchange rate for each subsequent exchange.

This means you receive a discount on any exchange in any direction.

Detailed information and the bonus table are available after registration in your Personal Account.

8. How does the referral program work?

Every registered user can find their referral link with a unique ID in the "Partner Account" section.

When a client follows this link and performs any currency operation, you receive from 5% to 25% of our profit (percentage depends on the number of completed exchanges).

Detailed terms are available via the link.

9. Funds processing schedule

Our service operates automatically and semi-automatically. Requests are processed automatically and with operator involvement.

If your request status is "Completed," funds have been sent to the specified payment details.

The processing schedule for cards and wallets depends on the payment system and bank. Check the funds processing schedule.

10. What are the request statuses?

After payment, depending on the type of exchange, we recommend checking your request status in the Personal Account.

View request statuses on WmMoney.

11. I entered incorrect details and funds did not arrive. What should I do?

Unfortunately, we cannot return your funds. The only thing we can do is provide the details where the funds were sent.

Please be careful when entering your information!

12. Is it possible to exchange an amount larger than what is listed on the website?

Yes, it is possible. During working hours, contact an operator via online support chat to discuss the exchange details.

We will try to ensure our reserves have the necessary funds for your operation.

You can also leave a request on the website to monitor the reserve, and you will be notified by email when the required amount is available.

13. No answer to your question?

If you have questions not answered on this page, write to us by E-Mail or via the feedback form.

An operator will respond to them.