AML policy of WM.Money service
- The service reserves the right to suspend financial transactions in cases where the AML check of a transaction sent by the client shows a significant risk. Transaction indicators should not exceed 65% risk, and the following indicators have the critical content of individual zones: Dark Service and Dark Market – 25%; Mixer and Gambling – 25%; Exchange Fraudulent, Scam, Illegal Service, Stolen and Ransom – 2.5%.
- In case of suspension of the application, the User is obliged to pass extended verification by providing:
1. Photo of one of the documents (passport, ID-card or driver’s license).
2. Selfie with this document and a sheet on which today’s date and signature will be written by hand.
And also fully answer the following questions:
– through which platform did the funds come to you? Provide screenshots of the sender’s wallet/platform withdrawal history, as well as links to both transactions in the explorer;
– explain for what service the funds were received;
– how much the transaction was, as well as the date and time of its execution;
– through which contact person did you communicate with the sender of funds? Provide all screenshots of the correspondence with the sender, where we can see the confirmation of sending funds.
The service reserves the right to request additional documents or screenshots for extended user verification, since each case of blocking is considered individually and may require additional guarantees that the person is not involved in illegal actions. - The Service does not provide additional services for the analysis of a future transaction and does not answer questions from Users related to the possible risk of conducting an exchange transaction or converting funds. In case of doubts about the purity of the cryptocurrency, the User must independently check the degree of risk on open specialized sites.
- The user reserves the right to refuse verification. If the blocking was on the part of the exchange service, where the reception was carried out on online or offline wallets (not related to the exchange), then in this case, after 10 (ten days) a refund will be made minus 10% – 30% of the amount received, and as well as other commissions of the network. The amount of retention interest is determined by the harm caused by the user to the exchange service.
- If the blocking of funds was on the part of the exchange, when using a “hot” wallet by an exchange service, then in this case the refusal to verify will lead to a complete loss of funds, since the decision to unlock is made by a third party. After providing all the required documents, the terms of return are not regulated.
- If the acceptance of title units was carried out on exchange wallets and the freezing of funds was on the part of the exchange, then if the User refuses to verify, the funds remain frozen until an indefinite moment and can be unfrozen by a court decision. All legal claims of the User, in the manner of recourse, must be redirected to the source of blocking funds – the exchange.
If, by a court decision, the return of the title units will be carried out by the exchange, through the exchange service, then the latter will return minus 10% – 30% of the amount received, as well as other network commissions. The amount of retention interest is determined by the harm caused by the user to the exchange service. - If during the period of freezing of title units, a request was received from the police or the court to seize the funds, then the funds will be transferred in full to law enforcement agencies and cannot be refunded in the future.
- All information of Users on the application is confidential, however, for transactions with a high risk online, the WM.Money service will report and cooperate with the authorities of the countries where illegal operations were carried out.
